Business Address

Black Hat Miniatures Nyetimber, Norfolk Farm Road
Pyrford
Surrey
GU22 8LF
Tel/fax: 01483 855757

We accept payment by:

- Paypal
- All Major Credit Cards through Paypal or directly by phone, fax or email
- Cheque or Postal order by post

Please do not send cash through the post

Please allow 28 days for dispatch of items. The Majority of orders will be sent within a week, but items we have to cast to order or buy in may take slightly longer.

Shipping Rates

UK/BFPO - 10% minimum £3.00 / maximum £9.50
EUROPE - 20% minimum £3.25

REST OF THE WORLD

Orders valued at £50.01 or greater will be charged at 20% of the order value.

Orders with a value of less than £50.01 (ie. £50 or less) will be charged at 30% of the order; with a minimum shipping of £4.00.

We reserve the right to change this without warning.

Scale Creep Miniatures supplies the Black Hat Miniatures ranges in North America.

Returns Policy

Black Hat Miniatures comply with the Distance Selling Regulations. A customer has the right to cancel their order, without giving reason. A customer may return any item within 7 working days of receipt, for a full refund less shipping. Missing items, damaged goods or any other disputes should be reported either by email or in writing within 7 working days of receipt. These may be returned for a full refund [including postage] or replacement.

Black Hat Miniatures will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Black Hat Miniatures only obligation is to refund the full purchase price.

The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction will be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied.

Please include a covering letter explaining the reason that the goods are being returned and your full name and address. The customer will be refunded within 30 days of cancellation.

Customer satisfaction is at the forefront of our trading policy. Your statutory rights are not affected.